Overnight Guest Experience Manager

Club Quarters, Inc.; New York (NY); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

401K

Employee hotel stays

Job summary

Club Quarters, Inc. seeks a dynamic Guest Experience Manager to connect with guests and craft memorable experiences while delivering exceptional service. You will be a key contact for guests and help set the tone for their stay.

Responsibilities include warmly welcoming guests, anticipating needs, collaborating across the team, upholding front desk standards, and ensuring a thoughtful checkout experience that encourages return visits.

Qualifications

• Positive attitude and passion for creating a welcoming guest experience.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work varied shifts including rotation of overnight shifts.
• Punctuality and reliability in meeting scheduled work hours.
• Excellent communication and interpersonal skills.

Responsibilities

• Warm Welcome: greet guests with genuine warmth and deliver a personalized guest experience.
• Passion for Hospitality: anticipate guest needs and resolve issues promptly with a calm, solutions-based approach.
• Team-Player: collaborate with all team members to ensure smooth operations and an exceptional guest experience.
• Operational Excellence: uphold high standards of front office operations and continuous improvement.
• Genuine Goodbye: provide a personalized check-out experience and invite guests to return.

Skills

Guest relations

Team collaboration

Communication

Overnight shifts

Job description

Guest Experience Manager

We are looking for an enthusiastic and energetic Guest Experience Manager to join our team. As a Guest Experience Manager, you will be connecting with our guests and crafting memorable experiences while providing exceptional service. You will be a key point of contact for our guests and play a pivotal role in setting the tone for their stay.

Responsibilities

Warm Welcome:
Greet guests with genuine warmth, enthusiasm, displaying a friendly demeanor. Ensure a smooth and seamless check-in while delivering a personalized guest experience.

Passion for Hospitality:
Anticipate and fulfill guest needs to enhance their overall experience through-out their stay. Assist guests with any inquiries and resolve issues promptly with a calm demeanor and a solutions-based approach.

Team-Player:
Collaborate with all team members to ensure smooth operations and provide an exceptional guest experience. Foster effective communication to add to the team culture of service.

Operational Excellence:
Uphold and demonstrate our high standards of operational efficiency and effectiveness to manage front office operations. Contribute to a culture of continuous improvement and innovation to better the guest and employee experience.
Genuine Goodbye:
Provide an exceptional check-out experience that is personalized and makes the guest feel valued. Deliver a farewell that makes guests eager to return and inspired to share their positive experiences.

Responsible to the Senior Guest Experience Manager and to fulfill other related duties as required to support the overall goals of the department.

Qualifications

• A positive attitude and passion for creating a welcoming guest experience.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work varied shifts including rotation of overnight shifts.
• Punctuality and reliability in meeting scheduled work hours.
• Excellent communication and interpersonal skills.

Company Culture & Benefits Offered

• Enjoy a competitive wage and a great benefits package - medical, dental, vision, 401K, flexible spending, an employee perks program including complimentary hotel stays.
• A chance to be a part of a guest focused team that is passionate about hospitality.
• A work environment that values your personality, creativity and experience.
• A team with opportunities to grow and develop.
• An inclusive team that reflects the richness of our community. We believe a diverse team creates the best guest and team experience.

If you are a dynamic individual with a flair for hospitality and a talent for making every guest feel welcome, we would love to hear from you!

Pay Rate: $34.90/hour