Overnight Guest Experience Auditor

Victoria-Palms-Inn-; Donna (TX); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development and promotion

Descrizione del lavoro

First Hospitality is seeking a Night Auditor to support guests through overnight shifts at our Donna, TX property. You will accurately process and track transactions, uphold brand service standards, and communicate clearly with guests and team.

With 2+ years in customer service, you will handle guest records, balance cash reports, assist with audits, and promote loyalty programs. This role requires professionalism and the ability to work nights.

Competenze

• 2+ years of customer service experience, preferably in hospitality.
• Excellent verbal and written communication skills.
• Ability to work overnight hours.

Mansioni

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

Conoscenze

Customer service

Hospitality knowledge

Overnight shift experience

Communication skills

Teamwork

Formazione

High school diploma or equivalent

Descrizione del lavoro

First Hospitality is seeking a Night Auditor to support guests through overnight shifts at our Donna, TX property. You will accurately process and track transactions, uphold brand service standards, and communicate clearly with guests and team.

With 2+ years in customer service, you will handle guest records, balance cash reports, assist with audits, and promote loyalty programs. This role requires professionalism and the ability to work nights.