Night Auditor: Guest Experience & Nightly Operations

ARK; Burnet (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

ARK in Burnet, Texas is seeking a Night Auditor to be the first point of contact for guests and to manage the front desk throughout the night, ensuring a smooth stay. Responsibilities include basic maintenance tasks, addressing guest concerns with departments, preparing end-of-day reports, processing payments, and providing information on local services and attractions.

This role emphasizes guest-focused service and reliability.

Qualifications

• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Strong customer service skills with a guest-focused approach.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proven customer service experience with a strong guest-focused mentality.
• Experience in hospitality is preferred but not required—we welcome applicants at all experience levels.

Responsibilities

• Perform basic maintenance or housekeeping tasks when needed to maintain guest comfort.
• Respond to and resolve guest concerns promptly by working with the appropriate departments.
• Prepare and distribute end-of-day reports, ensuring accurate accounting records.
• Process payments, generate invoices, and reconcile transactions at the end of each shift.
• Address guest inquiries about hotel services, amenities, and local attractions.

Skills

Customer service

Hospitality mindset

Physical stamina

Multitasking

Job description

ARK in Burnet, Texas is seeking a Night Auditor to be the first point of contact for guests and to manage the front desk throughout the night, ensuring a smooth stay. Responsibilities include basic maintenance tasks, addressing guest concerns with departments, preparing end-of-day reports, processing payments, and providing information on local services and attractions.

This role emphasizes guest-focused service and reliability.