Night Auditor & Guest Experience Lead

Davidson Hospitality Group; Dallas, Northern (TX, KY); Hybrid; USD 2,480,000 - 3,444,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

24/7 Teledoc

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Davidson Hospitality Group is seeking a Night Auditor to oversee overnight front desk operations in Dallas, ensuring accurate guest accounts and a smooth night shift experience. You will handle check-ins/outs, process payments, and perform night audits while maintaining guest safety and service excellence.

The role requires attention to detail, strong communication, and the ability to work independently during overnight hours, including weekends and holidays.

Qualifications

• Prior cash handling experience is required.
• High school diploma or equivalent is required.
• 1-2 years of experience as Night Auditor or similar preferred.
• Strong attention to detail and ability to multitask.
• Excellent communication and problem-solving skills.
• Read, write and speak English fluently.
• Ability to work independently with minimal supervision.
• Strong computer skills.
• Ability to work flexible hours including overnights, weekends and holidays.

Responsibilities

• Perform front desk duties such as guest check-ins and check-outs during the night shift.
• Process guest payments and maintain accurate records.
• Conduct night audits to verify accuracy of guest accounts and resolve discrepancies.
• Assist guests with inquiries, requests and issues during the night.
• Ensure safety and security of the hotel during overnight hours.
• Provide exceptional customer service and create a welcoming atmosphere for guests.
• Collaborate with other departments to address guest needs for a seamless experience.
• Maintain knowledge of hotel services and local attractions to assist guests effectively.

Skills

Cash Handling

Attention to Detail

Multitasking

Communication

Problem Solving

English Fluency

Independent Work

Computer Skills

Education

High School Diploma or Equivalent

Job description

Davidson Hospitality Group is seeking a Night Auditor to oversee overnight front desk operations in Dallas, ensuring accurate guest accounts and a smooth night shift experience. You will handle check-ins/outs, process payments, and perform night audits while maintaining guest safety and service excellence.

The role requires attention to detail, strong communication, and the ability to work independently during overnight hours, including weekends and holidays.