Overnight Front Office Leader | Guest Experience & Revenue

Highgate Hotels, LP; New York (NY); On-site; USD 100,000 - 108,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan with employer-m

Job summary

Highgate Hotels is seeking a Front Office Manager for the Lotte New York Palace property in New York, NY. You will lead Guest Services, Concierge and Transportation operations, ensuring attentive, professional and efficient service while maximizing room revenue and occupancy.

The role requires instructional leadership, strong customer service, and the ability to coordinate with Housekeeping, Reservations and Credit management.

Qualifications

• 5+ years progressive hotel experience or an equivalent combination of education and experience.
• Supervisory experience is required.
• Excellent customer service and communication skills.
• Proficiency in Windows and Microsoft Office.
• Able to work long hours and handle multiple tasks.

Responsibilities

• Respond to guest requests, complaints and issues promptly and courteously.
• Coach and discipline Guest Services staff per SOPs.
• Maximize revenue and occupancy through daily rate/status reviews and forecasting.
• Lead interviews and participation in hiring procedures for Guest Services.
• Maintain payroll records and scheduling in line with forecasted demand.
• Ensure smooth operation of Front Office systems and POS/phone equipment.

Skills

Customer service

Communication

Team leadership

Education

2-year college degree

4-year college degree

Tools

Windows

Microsoft Office

Job description

Highgate Hotels is seeking a Front Office Manager for the Lotte New York Palace property in New York, NY. You will lead Guest Services, Concierge and Transportation operations, ensuring attentive, professional and efficient service while maximizing room revenue and occupancy.

The role requires instructional leadership, strong customer service, and the ability to coordinate with Housekeeping, Reservations and Credit management.