Overnight Front Desk Supervisor - Luxury Hospitality Lead

Four Seasons Hotels Limited; Minneapolis (MN); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Discovery nights

Daily meals

Uniforms provided

Parking discounts

Parental leave pay

401(k) retirement plan

Discounted accommodations

Job summary

The Four Seasons Hotel Minneapolis seeks a Front Desk Supervisor to join their team. This role involves supervising the front desk operations, checking in and out guests efficiently and ensuring top-notch customer service during their stay.

With a focus on both hospitality and efficiency, you will handle guest interactions with care, managing cash transactions and contributing to an exceptional guest experience.

Qualifications

• Minimum 2 years experience in previous Front Desk Supervisor role or similar position.
• Ability to read, write and speak English.

Responsibilities

• Checks in guests in an efficient and friendly manner, ensuring room requests are met.
• Handles guest check-out, ensuring satisfaction, collecting keys, and presenting bills.
• Resolves customer complaints with a high level of hospitality.
• Manages cash transactions, reconciles all transactions at shift end.
• Utilizes various computer systems to check guests in and out.
• Assists with duties in areas such as Concierge and Bell/Door Staff when needed.
• Troubleshoots in-room services like Internet and TV.
• Coordinates with Bell Staff for guest luggage and special requests.

Skills

English proficiency

Customer service skills

Problem-solving abilities

Job description

The Four Seasons Hotel Minneapolis seeks a Front Desk Supervisor to join their team. This role involves supervising the front desk operations, checking in and out guests efficiently and ensuring top-notch customer service during their stay.

With a focus on both hospitality and efficiency, you will handle guest interactions with care, managing cash transactions and contributing to an exceptional guest experience.