Front Desk Receptionist/Concierge (On-Call)

Four Seasons; Minneapolis (MN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Wage: $23.07 per hour

Comprehensive health and vision保险

Holiday and vacation pay

Daily meals inspired by award‑winning

Uniforms and uniform care

Sick pay, disability coverage and life

401(k) retirement plan

Discounted accommodations

Job summary

Four Seasons Hotel Minneapolis seeks a Front Desk Receptionist to welcome guests, register arrivals, and manage payments with a high standard of hospitality. You will handle check-ins/outs, answer guest inquiries, and coordinate with front desk and support teams to ensure seamless service.

Strong English, attention to detail and the ability to work flexible hours are required. We offer competitive pay of $23.07/hour and comprehensive benefits including health insurance, meals, uniforms, sick

Qualifications

• 2+ years of front office or related work experience preferred
• High school education or equivalent experience
• Reading, writing and verbal English proficiency
• Good organizational skills and attention to detail
• Ability to multitask and work irregular hours, weekends and evenings

Responsibilities

• Check in guests efficiently and greet by name; ensure correct room type and rate; assist with luggage.
• Check out guests; present and settle bills by card or cash; handle late charges.
• Maintain a balanced bank; make change; reconcile transactions at shift end.
• Provide high level hospitality; resolve guest issues; respond to inquiries about services and hours.
• Operate hotel systems to check in/out, run reports, and manage room blocks; assist with concierge duties as needed.
• Collaborate with Bell Staff and other departments to ensure smooth operations and guest satisfaction.

Skills

Front desk experience

Customer service

Multitasking

Attention to detail

Organizational skills

English proficiency

Education

High school diploma

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

The Four Seasons Hotel Minneapolis seeks a Front Desk Receptionist to join our talented team! Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely talented team, and we will support you in doing your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River or two-timeJames Beard Award-winning native Minnesotan chef, discover why your future is here.

About The Role

Basic Purpose: The Front Desk Receptionist welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. The Front Desk Receptionist reports to the Front Desk Manager.

What You Will Do

• Checks in guests in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest’s room. Issues correct keys to the guest.
• Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Works harmoniously and professionally with co-workers and supervisors.
• Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage.
• Assist in coverage of Residential Front Office responsibilities and desk coverage.
• Provides basic trouble‑shooting support for in‑room services such as Internet, TV movies, games, and Web service.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.

What You Bring

• A minimum of 2 years of front office or related work experience is preferred.
• High school education or equivalent experience.
• Reading, writing and oral proficiency in the English language.
• Good organizational skills.
• Ability to multitask.
• Attention to detail.
• Ability to work irregular hours, weekends, and evenings.

What We Offer

We care for our team members through competitive compensation packages and the following complimentary, market‑leading benefits:

• Wage: $23.07 per hour
• Comprehensive health and vision insurance
• Discovery nights at Four Seasons Properties around the globe
• Holiday and vacation pay
• Daily meals inspired by award‑winning chefs
• Uniforms and uniform care
• Sick pay, disability coverage and life insurance

We also offer opportunities for career development and advancement and the following rewards in support of their work‑life balance:

• Staff lounge and cafeteria space with city view
• Up to eight weeks of parental leave pay
• Fur baby insurance
• 401(k) retirement plan
• Discounted accommodations at Four Seasons properties worldwide
• Dental coverage available at a discounted rate.

Learn more about Four Seasons Hotel Minneapolis and Four Seasons Hotels & Resorts by visiting us below:

Instagram: @FSMinneapolis

Facebook: https://www.facebook.com/FourSeasonsMinneapolis

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/

Learn more about who we are: We Are Four Seasons

Candidates must have valid work authorization for the U.S.

Four Seasons is an Equal Opportunity, Affiantative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal