Front Desk Supervisor

Four Seasons Hotels Limited; Minneapolis (MN); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Discovery nights

Daily meals

Uniforms provided

Parking discounts

Parental leave pay

401(k) retirement plan

Discounted accommodations

Job summary

The Four Seasons Hotel Minneapolis seeks a Front Desk Supervisor to join their team. This role involves supervising the front desk operations, checking in and out guests efficiently and ensuring top-notch customer service during their stay.

With a focus on both hospitality and efficiency, you will handle guest interactions with care, managing cash transactions and contributing to an exceptional guest experience.

Qualifications

• Minimum 2 years experience in previous Front Desk Supervisor role or similar position.
• Ability to read, write and speak English.

Responsibilities

• Checks in guests in an efficient and friendly manner, ensuring room requests are met.
• Handles guest check-out, ensuring satisfaction, collecting keys, and presenting bills.
• Resolves customer complaints with a high level of hospitality.
• Manages cash transactions, reconciles all transactions at shift end.
• Utilizes various computer systems to check guests in and out.
• Assists with duties in areas such as Concierge and Bell/Door Staff when needed.
• Troubleshoots in-room services like Internet and TV.
• Coordinates with Bell Staff for guest luggage and special requests.

Skills

English proficiency

Customer service skills

Problem-solving abilities

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

The Four Seasons Hotel Minneapolis seeks a Front Desk Supervisor to join our talented team!

Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely talented team, and we will support you in doing your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River or two-timeJames Beard Award-winning native Minnesotan chef, discover why your future is here.

About the role

Basic Purpose: The Front Desk Supervisor supervises a given shift at the Front Desk. Directs staff that performs the following duties and will also perform these duties on their own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.This position covers as Overnight relief, as needed.

What you will do

• Checks in guests in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
• Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.
• Maintains a balanced bank assigned by the hotel. Makes change and cashes checks. Reconciles all transactions at the close of each shift.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Works harmoniously and professionally with co-workers and supervisors.
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell/Door Staff, Valet, and lobby coverage; covers as Manager on Duty.
• Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.

What you bring

• Ability to read, write and speak English
• Minimum 2 years experience in previous Front Desk Supervisor role or similar position

What we offer

We care for our team members through competitive compensation packages and the following complimentary, market-leading benefits:

• Wage: $25.62 per hour + $1.00 per hour premium for Overnight shift coverage
• Comprehensive health and vision insurance
• Discovery nights at Four Seasons Properties around the globe
• Holiday and vacation pay
• Daily meals inspired by award-winning chefs
• Uniforms and uniform care
• Sick pay, disability coverage and life insurance

We also offer opportunities for career development and advancement and the following rewards in support of their work-life balance:

• Local gym membership discounts
• Parking and metro transit discounts
• Staff lounge and cafeteria space with city view
• Up to eight weeks of parental leave pay
• Fur baby insurance
• 401(k) retirement plan
• Discounted accommodations at Four Seasons properties worldwide
• *Dental coverage available at a discounted rate.

Learn more about Four Seasons Hotel Minneapolis and Four Seasons Hotels & Resorts by visiting us below:

Instagram: @FSMinneapolis

Facebook: https://www.facebook.com/FourSeasonsMinneapolis

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/

Learn more about who we are: We Are Four Seasons

Candidates must have valid work authorization for the U.S.

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal