Overnight Front Desk Supervisor – Luxury Guest Experience

Four Seasons Hotels and Resorts; Surfside (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Salary

Excellent Training & Development

Employee Discount for Stays

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Complimentary Parking

Job summary

Four Seasons Hotel at The Surf Club in Surfside, FL is seeking an Overnight Front Desk Supervisor to lead the front office team, deliver intuitive service, and ensure seamless check-in and check-out experiences for guests.

You will greet guests, respond to requests, coordinate with housekeeping, reservations and engineering, and help create memorable stays through attention to detail and personalized interactions.

Qualifications

• Experience in a luxury hotel or similar high-end environment.
• Excellent interpersonal and communication skills.
• Cross-cultural sensitivity and strong guest-service orientation.
• Ability to anticipate guest needs and execute details with precision.

Responsibilities

• Handle guest interactions with hospitality and professionalism, accommodating special requests whenever possible.
• Be knowledgeable about hotel services, hours of operations, key hotel personnel, in-house events, directions, etc., and make insightful requests.
• Respond to all guest requests in an accurate and timely manner.
• Resolve guest complaints to complete satisfaction, and recognize opportunities to personalize service.
• Communicate and collaborate with all departments, provide clear information about guest concerns and preferences.
• Attend to details in all reservations, changes and preferences.

Skills

Luxury hotel

Interpersonal skills

Cross-cultural sensitivity

Guest centricity

Attention to detail

Technical skills

Job description

Four Seasons Hotel at The Surf Club in Surfside, FL is seeking an Overnight Front Desk Supervisor to lead the front office team, deliver intuitive service, and ensure seamless check-in and check-out experiences for guests.

You will greet guests, respond to requests, coordinate with housekeeping, reservations and engineering, and help create memorable stays through attention to detail and personalized interactions.