Luxury Spa Concierge — Guest Experience Lead

Four Seasons Hotels and Resorts; Surfside (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Benefits package

Employee meals

Stay discounts

Complimentary Dry Cleaning for Uniform

Complimentary Parking

Job summary

Four Seasons Hotel Surf Club in Surfside, FL seeks a Spa Coordinator to join the Spa Team. You are the first impression, delivering intuitive service, precise reservations, and a relaxing spa environment to guests.

You will manage bookings, ensure timely check-ins, and collaborate with colleagues to personalize experiences, while upselling products and services to enhance guest satisfaction. This full-time role requires a passion for luxury hospitality.

Qualifications

• Experience in a luxury hotel or similar environment.
• Excellent interpersonal and communication skills.
• A passion for spa experiences and products.
• Ability to describe and upsell products to enhance the guest experience.

Responsibilities

• Handle all guest interactions with the highest level of hospitality and professionalism.
• Manage spa reservations accurately and timely.
• Ensure welcoming spa environment and on-time appointment pick-up.
• Upsell services and products to enhance the guest experience.
• Communicate guest preferences and collaborate with colleagues to personalize service.
• Assist with opening/closing the spa and maintaining facilities.

Skills

Luxury hospitality

Interpersonal skills

Communication skills

Upselling

Attention to detail

Job description

Four Seasons Hotel Surf Club in Surfside, FL seeks a Spa Coordinator to join the Spa Team. You are the first impression, delivering intuitive service, precise reservations, and a relaxing spa environment to guests.

You will manage bookings, ensure timely check-ins, and collaborate with colleagues to personalize experiences, while upselling products and services to enhance guest satisfaction. This full-time role requires a passion for luxury hospitality.