Overnight Front Desk Leader – Luxury Hotel

Four Seasons; Miami Beach (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Excellent Training and Development

Employee discount for stays

Complimentary dry cleaning for staff

Complimentary employee meals

Complimentary parking

Job summary

Four Seasons in Surfside Beach, FL seeks an Overnight Front Desk Supervisor to lead the Front Office team and deliver exemplary guest experiences. You are the first impression, handling check-in/out with efficiency and personal attention.

Impeccable service, strong communication, and cross-cultural sensitivity are essential as you respond to requests, resolve issues, and coordinate with other departments to ensure memorable stays for guests and residents alike.

Qualifications

• Experience in a luxury hotel or equivalent environment.
• Excellent interpersonal and communication skills.
• Strong guest-service orientation and attention to detail.
• Ability to interact with a diverse clientele and team.
• Tactical thinking to anticipate guest needs and preferences.

Responsibilities

• Provide high-level hospitality with intuitive service at check-in/out.
• Answer guest questions, handle requests, and resolve issues promptly.
• Coordinate with departments to ensure seamless guest experiences.
• Attend to reservations, changes and guest preferences with care.
• Maintain professional appearance and uphold Four Seasons standards.

Skills

Luxury hotel experience

Interpersonal skills

Cross cultural sensitivity

Guest-centric service

Attention to detail

Job description

Four Seasons in Surfside Beach, FL seeks an Overnight Front Desk Supervisor to lead the Front Office team and deliver exemplary guest experiences. You are the first impression, handling check-in/out with efficiency and personal attention.

Impeccable service, strong communication, and cross-cultural sensitivity are essential as you respond to requests, resolve issues, and coordinate with other departments to ensure memorable stays for guests and residents alike.