Overnight Front Desk Specialist — Shelter Support

People-Serving-People; Minneapolis (MN); On-site; USD 29,000 - 41,000; Full time

Job summary

People Serving People in Minneapolis seeks a Guest Services Overnight Associate to ensure warm hospitality at the front desk during a Sunday–Thursday 11:00 p.m. to 7:30 a.m. shift.

This full-time role supports a 24/7/365 shelter operation and delivers top-tier service to guests experiencing homelessness. The position requires at least 1 year of front desk experience, strong computer skills, and teamwork with diverse colleagues.

Qualifications

• 1 year of front desk associate experience.
• 2 years of college experience preferred.
• Strong computer skills and Microsoft Office experience.

Responsibilities

• Greet guests and deliver high-quality hospitality.
• Process guest intake, vouchers, and audit reports.
• Answer phones and relay messages.
• Enforce front desk policies and procedures.
• Stock and clean during shift.
• Support 24/7/365 operations in a shelter setting.

Skills

Front desk experience

Customer service

Team collaboration

Interpersonal communication

Cultural sensitivity

Education

Two years of college experience preferred

Tools

Microsoft Office

Job description

People Serving People in Minneapolis seeks a Guest Services Overnight Associate to ensure warm hospitality at the front desk during a Sunday–Thursday 11:00 p.m. to 7:30 a.m. shift.

This full-time role supports a 24/7/365 shelter operation and delivers top-tier service to guests experiencing homelessness. The position requires at least 1 year of front desk experience, strong computer skills, and teamwork with diverse colleagues.