Night Guest Services Associate — Overnight Shelter

People Serving People; Minneapolis (MN); On-site; USD 71,635,000 - 75,768,000; Full time

Benefits offered by this job

Medical, dental, and vision

Company-paid life and disability

401(k) with employer match

PTO package

Parking or metro pass

Cellphone reimbursement

Childcare discounts

Financial wellness

Make a difference in community

Job summary

People Serving People is seeking a Guest Services Overnight Associate to ensure unmatched guest service at our 24/7 emergency shelter in Minnesota. The role requires punctuality, dependability, and strong conflict de-escalation skills while supporting a Sunday-Thursday overnight schedule from 11:00 p.m.

to 7:30 a.m. Responsibilities include greeting guests, processing intake and vouchers, handling information requests, and maintaining front desk operations.

Qualifications

• 1 year of front desk or hospitality experience preferred.
• 2 years of college experience preferred.
• Strong computer skills including MS Office and basic data entry.
• Ability to work as part of a team and provide respectful, compassionate service.
• Experience serving diverse populations, including families experiencing homelessness.

Responsibilities

• Greet guests and provide warm hospitality at the front desk.
• Process guest intake, voucher renewals, and audit reports.
• Respond to guest information requests and logistical needs.
• Answer calls and relay messages to guests.
• Follow desk policies to ensure high-quality service.
• Perform stocking and cleaning tasks as needed for the shift.

Skills

Front desk experience

Team collaboration

Conflict de-escalation

Punctual and dependable

Education

2 years of college

Tools

Microsoft Office

Job description

People Serving People is seeking a Guest Services Overnight Associate to ensure unmatched guest service at our 24/7 emergency shelter in Minnesota. The role requires punctuality, dependability, and strong conflict de-escalation skills while supporting a Sunday-Thursday overnight schedule from 11:00 p.m.

to 7:30 a.m. Responsibilities include greeting guests, processing intake and vouchers, handling information requests, and maintaining front desk operations.