Guest Services Overnight Associate

People-Serving-People; Minneapolis (MN); On-site; USD 29,000 - 41,000; Full time

Job summary

People Serving People in Minneapolis seeks a Guest Services Overnight Associate to ensure warm hospitality at the front desk during a Sunday–Thursday 11:00 p.m. to 7:30 a.m. shift.

This full-time role supports a 24/7/365 shelter operation and delivers top-tier service to guests experiencing homelessness. The position requires at least 1 year of front desk experience, strong computer skills, and teamwork with diverse colleagues.

Qualifications

• 1 year of front desk associate experience.
• 2 years of college experience preferred.
• Strong computer skills and Microsoft Office experience.

Responsibilities

• Greet guests and deliver high-quality hospitality.
• Process guest intake, vouchers, and audit reports.
• Answer phones and relay messages.
• Enforce front desk policies and procedures.
• Stock and clean during shift.
• Support 24/7/365 operations in a shelter setting.

Skills

Front desk experience

Customer service

Team collaboration

Interpersonal communication

Cultural sensitivity

Education

Two years of college experience preferred

Tools

Microsoft Office

Job description

About us:

People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.

What do we need?

We are looking for a customer service-focused individual for our Full-time Guest Services Overnight Associate role. The primary function of this position is to guarantee unsurpassed customer service to People Serving People’s guests by performing and providing quality control for all Front Desk activities, and ensuring the effectiveness of a 24/7/365-day operation at the heart of People Serving People’s emergency shelter

Success in this role requires punctuality, self-motivation, dependable consistency, and strong conflict de-escalation skills.

*This is an overnight position, Sunday - Thursday, 11:00 p.m. - 7:30 a.m.

Responsibilities for Guest Services Overnight Associate:

• Contribute to warm and friendly environment by greeting and providing great hospitality to guests
• Process guest intake, voucher renewals, and audit report paperwork
• Respond to guests’ request for information and necessities
• Answers telephone and relays messages for guests
• Understand and follow all front desk policies and procedures to provide excellent guest service
• Performs stocking and cleaning responsibilities as needed for shift

Pay and Benefits for Guest Services Overnight Associate:

• $25.50 hourly
• Full-Time, Sunday - Thursday, from 11:00 p.m. - 7:30 a.m.
• Medical, dental, and vision insurance available.
• Company-paid life and disability insurance.
• 401(k) with employer contribution at 6 months.
• Competitive PTO package.
• Reduced cost parking or metro pass.
• Cellphone reimbursement.
• Reduced childcare rates.
• Financial wellness benefit.
• The chance to make a real difference in the community.

Requirements for Guest Services Overnight Associate

• 1 year of front desk associate experience
• 2 years of college experience preferred
• Strong computer skills and Microsoft Office experience
• Strong experience working as a part of a team
• Experience working with people from diverse cultural and socio-economic backgrounds
• Experience working with families or individuals experiencing homelessness preferred
• Knowledge of Hennepin County shelter system preferred