Overnight Front Desk Specialist

Omni Hotels & resorts; Gate (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Front Desk/Guest Services Associate for the Omni Orlando Resort at ChampionsGate. You will handle check-ins and check-outs, ensure courteous, professional guest interactions, and support daily operations across PBX, front desk, and related departments.

The role requires knowledge of hotel procedures, familiarity with rate codes, and a proactive approach to guest satisfaction in a luxury resort setting.

Qualifications

• Attain a high propensity for customer service.

Responsibilities

• Be thoroughly acquainted with all check-in procedures and policies.
• Be thoroughly acquainted with all check-out procedures and policies.
• Be thoroughly acquainted with the AM and PM checklist.
• Be familiar with the Phone and Alarm System in the PBX department.
• Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios.
• Be familiar with all systems and equipment as related to the Front Desk.
• Be familiar with all hotel rate plans and rate codes.
• Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program).
• Be familiar with all hotel facilities (F&B outlets, Business Center, Gift Shop, Fitness Center, Spa, Recreation, Leadbetter Academy, and Golf Club).
• Understand and perform cash handling processes.
• Understand the importance of our Medallia scores.
• Understand all Moments of Service for PBX, Guest Services and Front Desk
• Maintain 4-Star/4–Diamond Standards of guest service

Skills

Customer service

Tools

Synergy

Nucleus

Epitome

Vision

GoConcierge

Microsoft Office

Job description

Omni Hotels & Resorts is seeking a Front Desk/Guest Services Associate for the Omni Orlando Resort at ChampionsGate. You will handle check-ins and check-outs, ensure courteous, professional guest interactions, and support daily operations across PBX, front desk, and related departments.

The role requires knowledge of hotel procedures, familiarity with rate codes, and a proactive approach to guest satisfaction in a luxury resort setting.