Front Desk & PBX Operator - Guest Services

Omni Hotels & Resorts; Orlando (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

Omni Orlando Resort at ChampionsGate is hiring a courteous Front Desk Associate to welcome guests and ensure a seamless arrival and stay. You will handle check-ins/outs, answer inquiries, and coordinate with rooms, maintenance and concierge teams to fulfill guest requests.

Excellent communication, computer proficiency and a professional appearance are essential. The role requires flexibility to work nights, weekends and holidays, with opportunities to grow within a four-diamond resort known for

Qualifications

• Previous Customer Service Experience Required.
• Front Desk experience in a 4 Diamond or Convention Resort Preferred.
• Strong computer skills and written/verbal communication skills.
• Must be able to work a flexible schedule including nights, weekends and holidays.
• Knowledge of hotel systems (Synergy, Opera) is a plus.

Responsibilities

• Answer all incoming phone calls to the resort using proper protocol.
• Log guest requests and work orders in Synergy and Opera.
• Assist guests with wake-up calls and dial protocols.
• Process guest check-outs according to Omni’s standards.
• Coordinate with departments to fulfill maintenance requests and guest needs.
• Maintain awareness of front desk procedures and emergency procedures.

Skills

Customer Service

Front Desk

Communication Skills

Microsoft Office

Education

High School Diploma

Tools

Opera PMS

ResortSuite

GoConcierge

Vision

Microsoft Outlook

Synergy

Job description

Omni Orlando Resort at ChampionsGate is hiring a courteous Front Desk Associate to welcome guests and ensure a seamless arrival and stay. You will handle check-ins/outs, answer inquiries, and coordinate with rooms, maintenance and concierge teams to fulfill guest requests.

Excellent communication, computer proficiency and a professional appearance are essential. The role requires flexibility to work nights, weekends and holidays, with opportunities to grow within a four-diamond resort known for