Overnight Front Desk Agent | Full-Time

Omni Hotels & resorts; Gate (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Front Desk/Guest Services Associate for the Omni Orlando Resort at ChampionsGate. You will handle check-ins and check-outs, ensure courteous, professional guest interactions, and support daily operations across PBX, front desk, and related departments.

The role requires knowledge of hotel procedures, familiarity with rate codes, and a proactive approach to guest satisfaction in a luxury resort setting.

Qualifications

• Attain a high propensity for customer service.

Responsibilities

• Be thoroughly acquainted with all check-in procedures and policies.
• Be thoroughly acquainted with all check-out procedures and policies.
• Be thoroughly acquainted with the AM and PM checklist.
• Be familiar with the Phone and Alarm System in the PBX department.
• Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios.
• Be familiar with all systems and equipment as related to the Front Desk.
• Be familiar with all hotel rate plans and rate codes.
• Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program).
• Be familiar with all hotel facilities (F&B outlets, Business Center, Gift Shop, Fitness Center, Spa, Recreation, Leadbetter Academy, and Golf Club).
• Understand and perform cash handling processes.
• Understand the importance of our Medallia scores.
• Understand all Moments of Service for PBX, Guest Services and Front Desk
• Maintain 4-Star/4–Diamond Standards of guest service

Skills

Customer service

Tools

Synergy

Nucleus

Epitome

Vision

GoConcierge

Microsoft Office

Job description

Omni Orlando at ChampionsGate The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river. Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Purpose: To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.

Essential Job Functions

• To be thoroughly acquainted with all check-in procedures and policies.
• To be thoroughly acquainted with all check-out procedures and policies.
• To be thoroughly acquainted with the AM and PM checklist.
• Be familiar with the Phone and Alarm System in the PBX department.
• To be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios.
• Be familiar with all systems and equipments as related to the Front Desk
• Be familiar with all hotel rate plans and rate codes.
• Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program).
• Be familiar with all hotel facilities (F&B outlets, Business Center, Gift Shop, Fitness Center, Spa, Recreation, Leadbetter Academy, and Golf Club).
• To be familiar with the inter-relationship between the different departments (PBX, Guest Service, Housekeeping, F&B outlets, Gift shop, and Purchasing).
• Understand and perform cash handling processes.
• Understand the importance of our Medallia scores.
• Understand all Moments of Service for PBX, Guest Services and Front Desk
• Maintain 4-Star/4–Diamond Standards of guest service

Qualifications

• Attain a high propensity for customer service.

Physical Requirements

• Ability to stand for prolonged periods of time.

Working Environment

• Interior of hotel.
• May require working overnight shift.

Tools & Equipment

• Printer, Copier/Fax Machine, Radio, Nextel
• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.