Overnight Front Desk Agent | Full-Time

Omni Hotels & Resorts; Orlando (FL); On-site; USD 24,000 - 32,000; Full time

Job summary

Omni Orlando Resort at ChampionsGate is seeking a guest-focused Front Desk team member to ensure smooth check-ins and check-outs and to provide courteous, professional service to guests.

The ideal candidate will be knowledgeable about rate plans, amenities, and hotel systems, while maintaining a high standard of 4-Diamond guest experience. Overnight shifts may be required.

Qualifications

• Demonstrated customer service mindset.
• Experience handling cash transactions and basic financial procedures.

Responsibilities

• Be thoroughly acquainted with all check-in procedures and policies.
• Be thoroughly acquainted with all check-out procedures and policies.
• Be familiar with PBX phone system operations and Front Desk routines.
• Understand hotel rate plans and rate codes.
• Maintain familiarization with hotel amenities and guest services.
• Understand inter-department relationships to ensure seamless guest experiences.

Skills

Customer service

Cash handling

Job description

Omni Orlando at ChampionsGate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Purpose

To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.

Essential Job Functions

• To be thoroughly acquainted with all check-in procedures and policies.
• To be thoroughly acquainted with all check-out procedures and policies.
• To be thoroughly acquainted with the AM and PM checklist.
• Be familiar with the Phone and Alarm System in the PBX department.
• To be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios.
• Be familiar with all systems and equipments as related to the Front Desk
• Be familiar with all hotel rate plans and rate codes.
• Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program).
• Be familiar with all hotel facilities (F&B outlets, Business Center, Gift Shop, Fitness Center, Spa, Recreation, Leadbetter Academy, and Golf Club).
• To be familiar with the inter-relationship between the different departments (PBX, Guest Service, Housekeeping, F&B outlets, Gift shop, and Purchasing).
• Understand and perform cash handling processes.
• Understand the importance of our Medallia scores.
• Understand all Moments of Service for PBX, Guest Services and Front Desk
• Maintain 4-Star/4-Diamond Standards of guest service

Qualifications

• Attain a high propensity for customer service.
• Previous cash handling experience.

Physical Requirements

• Ability to stand for prolonged periods of time.

Working Environment

• Interior of hotel.
• May require working overnight shift.

Tools & Equipment

• Printer, Copier/Fax Machine, Radio, Nextel
• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer.

The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.