Overnight Front Desk Agent | Full-Time

Omni Hotels & Resorts; San Antonio (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Omni Orlando Resort at ChampionsGate seeks a Front Desk Associate to warmly welcome guests and facilitate smooth check-in and check-out procedures. You will provide courteous service, handle guest inquiries, and support daily front desk operations within a four-diamond resort setting.

The role requires familiarity with front desk processes, strong communication, and a professional appearance. Emphasis on delivering Moments of Service and maintaining Omni’s high standards will be essential.

Qualifications

• High propensity for customer service.
• Ability to stand for prolonged periods.
• Familiarity with Front Desk operations and hotel policies.
• Attention to detail and professionalism.

Responsibilities

• Manage check-in and check-out processes in a courteous, professional manner.
• Be familiar with front desk systems and adhering to Moments of Service standards.
• Maintain knowledge of hotel facilities and services for guest inquiries.
• Coordinate with PBX, Guest Services, Housekeeping and other departments as needed.

Skills

Customer service

Tools

PBX System

Job description

Omni Orlando Resort at ChampionsGate, 1500 Masters Blvd, Champions Gate, Florida, United States of America

Job Description

Posted Friday, August 14, 2026 at 4:00 AM

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Purpose: To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.

Essential Job Functions:

• To be thoroughly acquainted with all check-in procedures and policies.
• To be thoroughly acquainted with all check-out procedures and policies.
• To be thoroughly acquainted with the AM and PM checklist.
• Be familiar with the Phone and Alarm System in the PBX department.
• To be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios.
• Be familiar with all systems and equipments as related to the Front Desk
• Be familiar with all hotel rate plans and rate codes.
• Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program).
• Be familiar with all hotel facilities (F&B outlets, Business Center, Gift Shop, Fitness Center, Spa, Recreation, Leadbetter Academy, and Golf Club).
• To be familiar with the inter-relationship between the different departments (PBX, Guest Service, Housekeeping, F&B outlets, Gift shop, and Purchasing).
• Understand and perform cash handling processes.
• Understand the importance of our Medallia scores.
• Understand all Moments of Service for PBX, Guest Services and Front Desk
• Maintain 4-Star/4–Diamond Standards of guest service

Qualifications:

• Attain a high propensity for customer service.

Physical Requirements:

• Ability to stand for prolonged periods of time.
• Interior of hotel.

Tools & Equipment:

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

Omni Orlando Resort at ChampionsGate, 1500 Masters Blvd, Champions Gate, Florida, United States of America