Resort Front Desk & PBX Specialist — Flexible Schedule

Omni Hotels & resorts; Gate (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Orlando at ChampionsGate is seeking a friendly and motivated Front Desk Associate to warmly greet guests, answer calls, and coordinate with departments to ensure a seamless stay. In this role you will log wake-up calls, assist with check-ins/check-outs, and handle guest requests with professionalism, accuracy, and a proactive service mindset in a fast-paced resort environment.

Previous customer service and cash handling experience, strong computer skills, and a passion for hospitality are

Qualifications

• Previous customer service experience required.
• Front desk experience in a 4 Diamond or Convention Resort preferred.
• Strong computer skills and familiarity with hotel systems.
• Excellent verbal and written communication abilities.
• Ability to handle cash transactions accurately.
• Hospitality or administrative experience is advantageous.
• Self-motivated and focused on guest service and teamwork.
• Willingness to work nights, weekends and holidays.
• Must be able to multitask in a fast-paced environment.

Responsibilities

• Direct phone calls to appropriate personnel and assist guests and associates courteously.
• Log wake-up calls and assist with guest check-ins/check-outs.
• Assist with billing inquiries and guest folio details.
• Log requests and service deficiencies, dispatch to the correct department.
• Maintain knowledge of hotel facilities and services for guest inquiries.
• Support front desk operations and upsell Moments of Service standards.
• Adhere to safety, scheduling and hotel policies.

Skills

Customer service

Front desk experience

Computer skills

Communication skills

Cash handling

Hospitality experience

Multitasking

Flexibility schedule

Microsoft Office

Tools

Synergy

Opera

ResortSuite

Vision

GoConcierge

Microsoft Outlook

Job description

Omni Orlando at ChampionsGate is seeking a friendly and motivated Front Desk Associate to warmly greet guests, answer calls, and coordinate with departments to ensure a seamless stay. In this role you will log wake-up calls, assist with check-ins/check-outs, and handle guest requests with professionalism, accuracy, and a proactive service mindset in a fast-paced resort environment.

Previous customer service and cash handling experience, strong computer skills, and a passion for hospitality are