Overnight Front Desk – Senior Living Guest & Security

Lorien Health Services; Ellicott City (MD); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Employee Discounts

Earn Points

Professional Development opportunities

Attendance Rewards

Employee Referral Program

Job summary

Lorien Encore at Turf Valley, part of Lorien Health Services, seeks an Overnight Front Desk Representative to support resident safety, security, and comfort during overnight hours. You are the first contact for residents, families, visitors, and staff, ensuring a welcoming presence while maintaining building security and coordinating with departments in Assisted Living and Skilled Nursing.

The role is part-time with a 10:30 pm – 7:00 am shift (includes every other weekend).

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service, healthcare, hospitality, or security preferred.
• Experience in Assisted Living or Skilled Nursing a plus.
• Strong interpersonal and communication skills.

Responsibilities

• Greet and assist residents, families, staff, and approved visitors in a professional and compassionate manner.
• Monitor building access, follow overnight security protocols, and ensure all entrances are secured.
• Answer and appropriately route incoming phone calls, emergency alerts, and call systems.
• Perform routine safety rounds throughout Assisted Living and Skilled Nursing areas as assigned.
• Respond promptly to resident needs or concerns and notify nursing staff or leadership when necessary.
• Monitor alarms, emergency systems, and surveillance equipment.
• Maintain accurate overnight logs, reports, and incident documentation.
• Communicate critical overnight information to day shift leadership and department staff.
• Assist with light administrative duties such as filing, data entry, and report preparation.
• Maintain a clean, organized, and professional front desk and lobby environment.
• Adhere to all HIPAA, confidentiality, safety, and infection control policies.

Skills

Interpersonal communication

Customer service mindset

Reliability

Problem solving under pressure

Overnight shift availability

Education

High school diploma or equivalent

Tools

Call systems

Office equipment

Job description

Lorien Encore at Turf Valley, part of Lorien Health Services, seeks an Overnight Front Desk Representative to support resident safety, security, and comfort during overnight hours. You are the first contact for residents, families, visitors, and staff, ensuring a welcoming presence while maintaining building security and coordinating with departments in Assisted Living and Skilled Nursing.

The role is part-time with a 10:30 pm – 7:00 am shift (includes every other weekend).