Front Desk - Overnight

Lorien Health Services; Ellicott City (MD); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Employee Discounts

Earn Points

Professional Development opportunities

Attendance Rewards

Employee Referral Program

Job summary

Lorien Encore at Turf Valley, part of Lorien Health Services, seeks an Overnight Front Desk Representative to support resident safety, security, and comfort during overnight hours. You are the first contact for residents, families, visitors, and staff, ensuring a welcoming presence while maintaining building security and coordinating with departments in Assisted Living and Skilled Nursing.

The role is part-time with a 10:30 pm – 7:00 am shift (includes every other weekend).

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service, healthcare, hospitality, or security preferred.
• Experience in Assisted Living or Skilled Nursing a plus.
• Strong interpersonal and communication skills.

Responsibilities

• Greet and assist residents, families, staff, and approved visitors in a professional and compassionate manner.
• Monitor building access, follow overnight security protocols, and ensure all entrances are secured.
• Answer and appropriately route incoming phone calls, emergency alerts, and call systems.
• Perform routine safety rounds throughout Assisted Living and Skilled Nursing areas as assigned.
• Respond promptly to resident needs or concerns and notify nursing staff or leadership when necessary.
• Monitor alarms, emergency systems, and surveillance equipment.
• Maintain accurate overnight logs, reports, and incident documentation.
• Communicate critical overnight information to day shift leadership and department staff.
• Assist with light administrative duties such as filing, data entry, and report preparation.
• Maintain a clean, organized, and professional front desk and lobby environment.
• Adhere to all HIPAA, confidentiality, safety, and infection control policies.

Skills

Interpersonal communication

Customer service mindset

Reliability

Problem solving under pressure

Overnight shift availability

Education

High school diploma or equivalent

Tools

Call systems

Office equipment

Job description

Overview

Overnight Front Desk Representative

Assisted Living & Skilled Nursing | Part Time | Overnight Shift

Lorien Encore at Turf Valley

Pay Range $18.00 - $20.00 per hour (based on experience)

Hours 10:30 pm - 7:00 am (includes every other weekend) (Part Time = 2 days / week)

Position Summary The Overnight Front Desk Representative at Lorien Encore at Turf Valley plays a vital role in supporting the safety, security, and comfort of our residents during overnight hours. Serving as the first point of contact for residents, families, visitors, and staff, this position ensures a welcoming presence while maintaining building security and supporting communication between departments in both Assisted Living and Skilled Nursing settings.

Full-Time Benefits

• Paid Time Off (PTO):
  • 40 hours of vacation/sick
• 401 K - 50% Match, up to 4%

Perks

• Employee Discounts
• Earn Points, Earn Rewards program
• Professional Development opportunities
• Attendance Rewards
• Employee Referral Program

Responsibilities

• Greet and assist residents, families, staff, and approved visitors in a professional and compassionate manner
• Monitor building access, follow overnight security protocols, and ensure all entrances are secured
• Answer and appropriately route incoming phone calls, emergency alerts, and call systems
• Perform routine safety rounds throughout Assisted Living and Skilled Nursing areas as assigned
• Respond promptly to resident needs or concerns and notify nursing staff or leadership when necessary
• Monitor alarms, emergency systems, and surveillance equipment
• Maintain accurate overnight logs, reports, and incident documentation
• Communicate critical overnight information to day shift leadership and department staff
• Assist with light administrative duties such as filing, data entry, and report preparation
• Maintain a clean, organized, and professional front desk and lobby environment
• Adhere to all HIPAA, confidentiality, safety, and infection control policies

Qualifications

• High school diploma or equivalent, preferred
• Previous experience in customer service, healthcare, hospitality, or security preferred
• Experience in Assisted Living, Skilled Nursing, or senior living a plus
• Strong interpersonal and communication skills
• Ability to remain calm, professional, and decisive in emergency situations
• Basic computer skills and comfort using phones, call systems, and office equipment
• Reliable, punctual, and able to work independently overnight

Why Join Lorien Encore at Turf Valley

Encore at Turf Valley is a beautiful, country club-style healthcare campus featuring a stunning five-star building. Conveniently located off Resort Road and easily accessible by two major routes, our campus combines accessibility with an exceptional environment. However, it is truly the people that make Encore special. Our team is an all-star cast of caring, hardworking professionals who genuinely support one another. An industry-leading healthcare campus since 2010, Encore at Turf Valley offers a place where your career- and your knowledge-can can grow to new heights.

Award-Winning Care:Proudly recognized as "Best Assisted Living" and "Best Retirement Community" by The Daily Record's Reader Rankings.

Lorien Health Services is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status.