Overnight Front Desk Night Auditor: Guest Experience Pro

Shaner Group; Daytona Beach (FL); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

The Shaner Group is seeking a Night Auditor to support front desk operations during the overnight shift in Daytona Beach, FL. You will balance revenue and expenses, assist guests, and ensure smooth nightly procedures.

Ideal candidates have at least one year of customer service experience and basic computer skills, with bilingual English/Spanish considered a plus. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsabilités

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Connaissances

Guest service

Communication

Bilingual English/Spanish

Cash handling

Formation

High school diploma or equivalent

Outils

Computer experience

Description du poste

The Shaner Group is seeking a Night Auditor to support front desk operations during the overnight shift in Daytona Beach, FL. You will balance revenue and expenses, assist guests, and ensure smooth nightly procedures.

Ideal candidates have at least one year of customer service experience and basic computer skills, with bilingual English/Spanish considered a plus. Flexibility for evenings, weekends, and holidays is required.