Night Auditor | Delray Beach Fairfield Inn

Shaner Group; Delray Beach (FL); On-site; USD 25,000 - 37,000; Full time

Job summary

Shaner Group in Florida is seeking a Night Auditor to provide attentive front desk service during the audit shift, balance daily revenue and expenses, and support the night team with check-ins and guest flow.

The role requires hospitality experience, strong communication, and the ability to handle guest needs with courtesy while adhering to cash handling and reporting procedures. A flexible schedule including weekends and holidays is expected.

Qualifications

• High school graduate or equivalent.
• Minimum one year of customer service experience; hotel experience preferred.
• Ability to communicate with guests, management, and coworkers clearly.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions relevant to guests.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Education

High school diploma or equivalent

Job description

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.