Night Auditor | The Daytona Autograph

Shaner Group; Daytona Beach (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

The Shaner Group is seeking a Night Auditor to support front desk operations during the overnight shift in Daytona Beach, FL. You will balance revenue and expenses, assist guests, and ensure smooth nightly procedures.

Ideal candidates have at least one year of customer service experience and basic computer skills, with bilingual English/Spanish considered a plus. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Skills

Guest service

Communication

Bilingual English/Spanish

Cash handling

Education

High school diploma or equivalent

Tools

Computer experience

Job description

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.


• Handle guest complaints ensuring guest satisfaction.


• Process all check-ins and check-outs according to established hotel requirements.


• Adhere to payment, cash handling and credit policies/procedures.


• Generate, print, and distribute daily reports to designated departments/personnel.


• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.


• Minimum one year customer service experience; previous hotel experience preferred.


• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.


• Computer experience preferred.


• Bilingual English/Spanish a plus.


• Knowledge of local activities and attractions appropriate for clientele.