Night Front Desk & Guest Experience Specialist

Shaner Hotels; Sebring (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Night Auditor position at Shaner Hotels in Sebring, FL, is a frontline role balancing day’s revenue, handling guest needs, and performing front desk duties during the audit shift. You will ensure accurate cash handling, prepare daily reports, assist guests with check-ins/check-outs, and maintain high service standards, with bilingual English/Spanish a plus.

This role requires flexibility for weekends and holidays, strong communication skills, and a friendly, professional demeanor to exceed

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience.
• Ability to communicate clearly with guests and staff.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions helpful.

Responsibilities

• Assist guests with check-ins and check-outs and address inquiries.
• Balance daily revenue and expenses during the audit shift.
• Respond to guest complaints and ensure satisfaction.
• Adhere to cash handling, payment and credit policies.
• Generate, print, and distribute daily reports to departments.
• Perform other duties as assigned.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Computer experience

Job description

The Night Auditor position at Shaner Hotels in Sebring, FL, is a frontline role balancing day’s revenue, handling guest needs, and performing front desk duties during the audit shift. You will ensure accurate cash handling, prepare daily reports, assist guests with check-ins/check-outs, and maintain high service standards, with bilingual English/Spanish a plus.

This role requires flexibility for weekends and holidays, strong communication skills, and a friendly, professional demeanor to exceed