Overnight Front Desk & Night Audit Specialist

Pyramid Burlington Management; Sarasota (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Seven Paid Holidays

Paid Time Off

Hotel Discounts

Medical Insurance

Dental Insurance

Vision Insurance

Hospital Insurance

Critical Illness Insurance

Accident Insurance

401K Match

Care Culture

Job summary

Pyramid Global Hospitality's Aloft Sarasota, located in downtown Sarasota, FL, is seeking an overnight guest services agent to perform check-in/check-out, process postings, and support night audit duties. You will ensure guest satisfaction while maintaining accurate records and daily reporting.

The role requires a strong focus on detail, outstanding communication skills, and the ability to work overnight hours, including weekends and holidays.

Qualifications

• Must have excellent verbal and written communication skills.
• Strong computer skills and the ability to navigate hotel systems.
• Attention to detail is essential for accurate nightly postings and reporting.

Responsibilities

• Check guests in and out, ensure proper credit processing and fulfill special requests.
• Assist with night audit procedures and generate daily/weekly reports.
• Resolve issues and WOW guests through proactive recovery when needed.
• Promote and sell hotel programs and maintain professional collaboration with other departments.

Skills

Verbal communication

Written communication

Computer skills

Detail oriented

Fast-paced environment

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality's Aloft Sarasota, located in downtown Sarasota, FL, is seeking an overnight guest services agent to perform check-in/check-out, process postings, and support night audit duties. You will ensure guest satisfaction while maintaining accurate records and daily reporting.

The role requires a strong focus on detail, outstanding communication skills, and the ability to work overnight hours, including weekends and holidays.