Night Auditor: Overnight Guest Experience & Reporting

BENCHMARK; Sarasota (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Seven Paid Holidays

Paid Time Off

Hotel Discounts

Medical, Dental, Vision Insurance

Hospital, Critical Illness, & Accident

Short Term Disability Insurance

Free Employee Life & ADD Insurance

401K with Employer Match

Employee Focused CARE Culture

Job summary

Pyramid Aloft Sarasota is seeking a Night Auditor to deliver outstanding guest experiences during the overnight hours. You will check guests in, answer questions about the hotel and local area, and act as a source of knowledge for guests while ensuring a smooth night operation.

The role emphasizes accuracy, strong communication, and a proactive approach to resolving issues to WOW guests. Weekend and holiday availability is required, with opportunities to grow in a world-class property.

Qualifications

• Must be able to work the overnight hours.
• High attention to detail is essential.
• High school diploma or equivalent required.
• Desire to positively impact guests and colleagues.
• Outgoing and engaging personality.
• Proficient computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Flexibility to work weekends and holidays.

Responsibilities

• Check guests in and register guests, providing accurate information about the hotel and local area.
• Resolve issues and WOW guests through proactive recovery when things aren’t right.
• Promote and sell hotel programs.
• Interact with hotel staff professionally and assist other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank and manage daily tasks.
• Generate, print, and distribute daily and weekly reports.
• Follow Night Audit procedures with attention to detail.
• Communicate pertinent information to the manager on duty.

Skills

Overnight shift

Attention to detail

Verbal and written communication

Outgoing personality

Guest services

Fast-paced environment

Standing for shift

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Pyramid Aloft Sarasota is seeking a Night Auditor to deliver outstanding guest experiences during the overnight hours. You will check guests in, answer questions about the hotel and local area, and act as a source of knowledge for guests while ensuring a smooth night operation.

The role emphasizes accuracy, strong communication, and a proactive approach to resolving issues to WOW guests. Weekend and holiday availability is required, with opportunities to grow in a world-class property.