Overnight Front Desk & Night Audit Specialist

Beauport Hotel Gloucester; Gloucester (MA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Beauport Hotel Gloucester in Gloucester, MA is seeking a Front Desk/Night Audit team member to provide exceptional guest service during the overnight shift. You will handle check-ins and checkouts, answer guest questions, manage phone calls, and prepare daily reports.

This full-time role offers a comprehensive benefits package, a $500 bonus, and opportunities to collaborate with other departments. Experience in hospitality and hotel software is preferred, with strong computer skills and

Qualifications

• Hospitality/guest service: 1 year (Required).
• Front desk and/or night audit experience preferred.
• Customer service experience required.
• Proficient with computers; experience with hotel software preferred.

Responsibilities

• Check-ins and checkouts for guests.
• Answer questions and handle phone calls.
• Prepare daily reports.
• Coordinate daily communication with other departments.

Skills

Guest service

Customer service

Attention to detail

Proactive problem-solving

Computers

Microsoft Office

Hotel PMS systems

Tools

Microsoft Office

Hotel property management systems

Job description

Beauport Hotel Gloucester in Gloucester, MA is seeking a Front Desk/Night Audit team member to provide exceptional guest service during the overnight shift. You will handle check-ins and checkouts, answer guest questions, manage phone calls, and prepare daily reports.

This full-time role offers a comprehensive benefits package, a $500 bonus, and opportunities to collaborate with other departments. Experience in hospitality and hotel software is preferred, with strong computer skills and