Front Desk/Night Auditor - Beauport Hotel

Beauport Hospitality Group; Gloucester (MA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Beauport Hospitality Group seeks a dedicated Front Desk/Night Audit team member for the Beauport Hotel Gloucester. You will greet guests, manage check-ins/outs, answer inquiries, and coordinate with other departments to ensure smooth operations.

The role requires 1 year of hospitality/guest service experience, proficiency with computers and MS Office, and the ability to work the overnight shift (10:00pm–6:00am). Competitive benefits are offered, including health and 401(k) options.

Qualifications

• Hospitality/Guest Service: 1 year (Required).
• Front desk and/or night audit experience preferred.
• Customer service experience required.
• Efficient, accurate, detail-oriented.
• Comfort with computers; MS Office and PMS experience preferred.
• Ability to work with minimal supervision and problem-solve.

Responsibilities

• Handle guest check-ins and checkouts.
• Answer guest questions and phone calls.
• Prepare daily reports.
• Coordinate with other hotel departments.

Job description

Location: Gloucester, MA

Job Level: Mid Career (2+ years)

Job Type: Full Time/Regular

Job Description

Are you a night owl who is passionate about guest service? If so, we would love to talk to you about joining our Front Desk/Night Audit team at the beautiful Beauport Hotel Gloucester!

In this role, you will be responsible for providing excellent service to our hotel guests, including check-ins/checkouts, answering questions, answering phone calls, preparing reports and daily communication with other departments.

At BHG, we offer a comprehensive benefits package, exciting perks, and a great team of co-workers that make the job fun!

Beauport Hospitality Group is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.

$500 Bonus

Salary range of $21-$22/hr with $500 bonus

Experience and Skills

• Hospitality/Guest Service: 1 year (Required)
• Previous front desk and/or night audit experience highly preferred.
• Customer service experience required.
• The ability to work with efficiency, accuracy and full attention to detail.
• A comfort level with computers is important, experience with Microsoft Office and hotel property management systems is preferred.
• The ability to work with little supervision and proactively problem-solve.

SCHEDULE

• Overnight shift (10:00pm-6:00am)
• Weekdays, weekends and holidays as needed

WORKING ENVIRONMENT

• Hotel property with 94 Guest Rooms
• Work will primarily take place in front of house hotel areas, public spaces incl. lobby, and front desk areas.
• Primarily solo work; including Group work as needed.

Job Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance