Front Desk/Night Auditor - Beauport Hotel

Beauport Hotel Gloucester; Gloucester (MA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Beauport Hotel Gloucester in Gloucester, MA is seeking a Front Desk/Night Audit team member to provide exceptional guest service during the overnight shift. You will handle check-ins and checkouts, answer guest questions, manage phone calls, and prepare daily reports.

This full-time role offers a comprehensive benefits package, a $500 bonus, and opportunities to collaborate with other departments. Experience in hospitality and hotel software is preferred, with strong computer skills and

Qualifications

• Hospitality/guest service: 1 year (Required).
• Front desk and/or night audit experience preferred.
• Customer service experience required.
• Proficient with computers; experience with hotel software preferred.

Responsibilities

• Check-ins and checkouts for guests.
• Answer questions and handle phone calls.
• Prepare daily reports.
• Coordinate daily communication with other departments.

Skills

Guest service

Customer service

Attention to detail

Proactive problem-solving

Computers

Microsoft Office

Hotel PMS systems

Tools

Microsoft Office

Hotel property management systems

Job description

$500 Bonus

Are you a night owl who is passionate about guest service? If so, we would love to talk to you about joining our Front Desk/Night Audit team at the beautiful Beauport Hotel Gloucester!

Job Description

In this role, you will be responsible for providing excellent service to our hotel guests, including check-ins/checkouts, answering questions, answering phone calls, preparing reports and daily communication with other departments.

At BHG, we offer a comprehensive benefits package, exciting perks, and a great team of co-workers that make the job fun!

Beauport Hospitality Group is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.

Job Type: Full-time

Salary range of $21-$22/hr with $500 bonus

Experience

Required Experience:

• Hospitality/Guest Service: 1 year (Required)
• Previous front desk and/or night audit experience highly preferred.
• Customer service experience required.
• The ability to work with efficiency, accuracy and full attention to detail.
• A comfort level with computers is important, experience with Microsoft Office and hotel property management systems is preferred.
• The ability to work with little supervision and proactively problem-solve.

SCHEDULE

• Overnight shift (10:00pm-6:00am)
• Weekdays, weekends and holidays as needed

WORKING ENVIRONMENT

• Hotel property with 94 Guest Rooms
• Work will primarily take place in front of house hotel areas, public spaces incl. lobby, and front desk areas.
• Primarily solo work; including Group work as needed.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Keyword: front office, front desk, night audit, audit, third shift, night, accounting, auditor, guest service, customer service, accountant, daily audit, overnight, hotel, bookkeeper, accountant