Overnight Front Desk & Night Audit Specialist

Hollywood Casino-Aurora, Inc.; Aurora (IL); Presencial; USD 20.000 - 29.000; Jornada completa

Descripción de la vacante

Hollywood Casino-Aurora, Inc. is seeking a Hotel Front Desk Night Auditor to provide exceptional guest service while handling check-ins, check-outs, and reservations. This role works overnight to manage front desk operations and basic hotel accounting tasks for daily financials.

Greet guests warmly, process payments, and coordinate with housekeeping and maintenance to meet guest needs. A high school diploma and strong communication skills are required.

Formación

• High school diploma or equivalent is required
• Proven customer service and communication skills are essential
• Basic computer and reservation system proficiency
• Ability to multitask in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Ability to handle electronic payments accurately

Responsabilidades

• Greet guests warmly and professionally upon arrival and departure
• Perform guest check-in and check-out efficiently and accurately
• Process room reservations, cancellations, and modifications
• Handle guest inquiries, requests, and concerns promptly and courteously
• Resolve guest issues or escalate to management as needed
• Process payments, room charges, and refunds accurately
• Maintain accurate guest records and cash handling procedures
• Answer incoming calls and route messages appropriately
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs
• Promote hotel amenities, services, and local attractions
• Maintain a clean, organized, and professional front desk area
• Follow all company policies, procedures, and safety guidelines

Conocimientos

Customer service

Multitasking

Reservation system

Attention to detail

Problem solving

Electronic payments

Professional appearance

Communication

Educación

High school diploma

Descripción del empleo

Hollywood Casino-Aurora, Inc. is seeking a Hotel Front Desk Night Auditor to provide exceptional guest service while handling check-ins, check-outs, and reservations. This role works overnight to manage front desk operations and basic hotel accounting tasks for daily financials.

Greet guests warmly, process payments, and coordinate with housekeeping and maintenance to meet guest needs. A high school diploma and strong communication skills are required.