Casino Guest Services & Promotions Specialist

Hollywood Casino-Aurora, Inc.; Aurora (IL); Sur place; USD 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Résumé du poste

Hollywood Casino-Aurora, Inc. is seeking a Casino Services Representative to greet guests, answer inquiries, and handle reservations and promotional items. This role supports marketing initiatives and assists guests with special needs in a fast-paced entertainment setting.

Applicants must be 18+, have a High School Diploma or equivalent, and be able to read, write, and speak English. Basic math and physical mobility to lift up to 40 lbs are required.

Qualifications

• Must be 18 years of age.
• High School Diploma/GED or equivalent work experience.
• Ability to read, write, comprehend, and speak English.
• Ability to perform basic mathematical operations.
• Physical mobility with ability to push, pull, carry, and lift up to 40 lbs.

Responsabilités

• Provides general information about Hollywood Casino and answers inquiries from guests.
• Retrieves table games ratings and utilizes patron response functions.
• Utilizes casino computer system to redeem star points for guests.
• Assists guests with special needs.
• Communicates marketing program including star point value and issuance of promotional items.
• Monitors inventory of promotional items and notifies the supervisor when it is necessary to reorder.
• Makes restaurant reservations and issues complimentaries when applicable.
• Operates Coat Check.
• Leads property tours, as needed.

Connaissances

Customer service

Communication skills

English proficiency

Formation

High School Diploma/GED

Description du poste

Hollywood Casino-Aurora, Inc. is seeking a Casino Services Representative to greet guests, answer inquiries, and handle reservations and promotional items. This role supports marketing initiatives and assists guests with special needs in a fast-paced entertainment setting.

Applicants must be 18+, have a High School Diploma or equivalent, and be able to read, write, and speak English. Basic math and physical mobility to lift up to 40 lbs are required.