Overnight Front desk 10p6a

Crunch Fitness - Fitness Growth Capital; Nashua (NH); On-site; USD 20,664 - 27,552; Part time

Job summary

Crunch Fitness - Fitness Growth Capital in Nashua, NH, is looking for enthusiastic team members to assist with membership sales and customer service during night shifts. Your responsibilities will include checking in members, selling retail products, and ensuring a welcoming environment. Ideal candidates should possess strong communication skills and be able to work from 10 PM to 6 AM. Join us to help create a positive experience for our members while maintaining club standards.

Qualifications

• Must be fluent in English to communicate effectively.
• Strong customer service skills required to ensure member satisfaction.
• Basic computer skills are necessary for managing club software.

Responsibilities

• Sell memberships to new and existing members.
• Work the night shift from 10pm to 6am.
• Greet members and guests positively as they enter and exit.
• Check in members according to company protocols.
• Answer phone calls in a professional manner.
• Communicate upcoming special events to members.
• Maintain a welcoming atmosphere for club members.
• Handle member requests and forward them to management as needed.
• Sell retail products available in the club.
• Organize member services, such as tanning.
• Ensure the work area is clean and organized.

Skills

Fluent in English

Proficient reading and writing skills

Computer Skills

Strong customer service skills

Job description

Overview

Reports to: Manager

Requirements:

• Fluent in English


• Proficient reading and writing skills


• Computer Skills


• Special Skills: Strong customer service skills

Responsibilities

• Membership Sales


• Ability to work 10pm until 6am


• Greet all members & guests with a smile and wish them well as they exit the club


• Check in all members and guests in accordance with company procedures


• Facilitate any messages on club software at member check-in


• Answer phones in courteous, helpful, professional manner


• Communicate special events to members and guests


• Maintain an atmosphere, which makes members feel welcome


• Facilitate all member requests or forward to a manager


• Maintain professional disposition at all times


• Sell retail products


• Schedule member services: tanning, etc


• Facilitate payment of member services in accordance with company procedures


• Know club facility, services, and schedules


• Maintain a clean and organized work area


• Assist in all projects as delegated by club management


• Follow all policies and procedures in the Employee Handbook


• Opening and closing duties


• Meetings: Monthly or Weekly Department Meetings Employee Training Meetings