Overnight Member Services Representative

Crunch Fitness; Leesburg (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Flexible schedule

Free uniforms

Training & development

Job summary

Crunch Fitness is seeking individuals for membership sales roles at their Leesburg, Virginia location. Candidates will be responsible for greeting members, managing check-ins, and ensuring exceptional customer service.

The role includes various responsibilities such as maintaining a clean work area, facilitating member requests, and executing opening and closing duties. Strong customer service skills and fluent English are essential for this position.

Qualifications

• Fluent in English.
• Proficient reading and writing skills.
• Strong customer service skills.

Responsibilities

• Sell memberships to potential clients.
• Greet all members and guests with a smile.
• Check in members and guests as per company procedures.
• Facilitate messages on club software during check-in.
• Answer phones courteously and professionally.
• Communicate special events to members.
• Maintain a welcoming atmosphere.
• Facilitate member requests or forward to a manager.
• Ensure a clean and organized work area.
• Assist in projects as directed by management.
• Follow company policies and procedures.
• Perform opening and closing duties.

Skills

Strong customer service skills

Tools

Computer Skills

Job description

Benefits:

• Flexible schedule
• Free uniforms
• Training & development

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check‑in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings