Member Services Representative - Overnight

crunch; Westminster (MD); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Free uniforms

Training & development

Wellness resources

Job summary

Crunch in Westminster, MD seeks a front desk associate to drive membership sales and deliver welcoming service. You will greet members, check in attendees, manage messages in club software, answer phones, and assist daily operations to keep the club running smoothly.

The role requires fluent English, strong reading and writing skills, and solid computer skills. You will promote retail products, schedule member services, handle payments, assist with events, and support opening/closing duties in a

Qualifications

• Fluent in English
• Proficient reading and writing skills
• Computer skills required
• Strong customer service skills

Responsibilities

• Membership sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Skills

Fluent English

Proficient reading and writing skills

Computer Skills

Job description

Benefits:

• Free uniforms
• Training & development
• Wellness resources

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings