Member Services Representative - Overnight

Crunch Fitness - Fitness Growth Capital; Pine Knoll (MD); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Wellness resources

Job summary

Crunch Fitness - Fitness Growth Capital in Maryland is seeking a friendly front desk team member to support membership sales, greet members and guests, and ensure smooth check-ins. You will handle phone inquiries, promote club services, and assist with events to maintain a welcoming atmosphere.

The role emphasizes strong English communication, reliable computer skills, and outstanding customer service to create positive member experiences daily.

Qualifications

• Fluent in English required.
• Proficient reading and writing skills required.
• Computer skills expected (MS Office, basic software).
• Strong customer service skills essential.

Responsibilities

• Membership Sales
• Greet all members and guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate messages on club software at check-in
• Answer phones in a courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere that makes members feel welcome
• Facilitate member requests or escalate to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services (e.g., tanning)
• Process payments for member services per procedures
• Know club facilities, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies in the Employee Handbook
• Open and close duties

Skills

Fluent English

Proficient reading and writing

Computer Skills

Strong customer service

Job description

Benefits:

• Free uniforms
• Training & development
• Wellness resources

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings