Overnight Front Desk Mentor – Men’s Shelter

Union Gospel Mission of Tarrant County; Fort Worth (TX); On-site; USD 20,000 - 29,000; Full time

Job summary

Union Gospel Mission of Tarrant County is seeking a Mission Support Mentor to oversee guest operations in the Overnight Shelter (Neely) and related programs. The role includes check-in, front desk duties, safety, and applying a trauma-informed approach to interactions with guests.

The position is full-time and based in a men-only facility, with overnight shifts scheduled on Saturdays through Tuesday from 9:00 pm to 7:30 am. Previous customer service in hospitality or retail is advantageous.

Qualifications

• High school diploma or equivalent required.
• Some college preferred.
• Experience working with vulnerable adults in an emergency shelter or similar setting.

Responsibilities

• Provide check-in service and meet the needs of residents and guests.
• Ensure safety of facilities, staff, participants, and visitors; perform daily operational duties.
• Maintain professionalism and adhere to organizational policies.
• Build safe, trusting relationships with participants using a trauma-informed approach.
• Protect confidentiality, privacy, and dignity of participants and guests.
• Manage the front desk phone system and be a knowledge resource for guests.
• Keep front desk and lobby clean and organized.
• Monitor facility safety and enforce access policies.

Skills

Customer service

Front desk

Trauma-informed approach

Communication

Education

High school diploma or equivalent

Some college preferred

Tools

Computer applications

Job description

Union Gospel Mission of Tarrant County is seeking a Mission Support Mentor to oversee guest operations in the Overnight Shelter (Neely) and related programs. The role includes check-in, front desk duties, safety, and applying a trauma-informed approach to interactions with guests.

The position is full-time and based in a men-only facility, with overnight shifts scheduled on Saturdays through Tuesday from 9:00 pm to 7:30 am. Previous customer service in hospitality or retail is advantageous.