Mission Support Mentor - Men's Program

Union Gospel Mission of Tarrant County; Fort Worth (TX); Sur place; USD 20 000 - 29 000; Plein temps

Résumé du poste

Union Gospel Mission of Tarrant County is seeking a Mission Support Mentor to oversee guest operations in the Overnight Shelter (Neely) and related programs. The role includes check-in, front desk duties, safety, and applying a trauma-informed approach to interactions with guests.

The position is full-time and based in a men-only facility, with overnight shifts scheduled on Saturdays through Tuesday from 9:00 pm to 7:30 am. Previous customer service in hospitality or retail is advantageous.

Qualifications

• High school diploma or equivalent required.
• Some college preferred.
• Experience working with vulnerable adults in an emergency shelter or similar setting.

Responsabilités

• Provide check-in service and meet the needs of residents and guests.
• Ensure safety of facilities, staff, participants, and visitors; perform daily operational duties.
• Maintain professionalism and adhere to organizational policies.
• Build safe, trusting relationships with participants using a trauma-informed approach.
• Protect confidentiality, privacy, and dignity of participants and guests.
• Manage the front desk phone system and be a knowledge resource for guests.
• Keep front desk and lobby clean and organized.
• Monitor facility safety and enforce access policies.

Connaissances

Customer service

Front desk

Trauma-informed approach

Communication

Formation

High school diploma or equivalent

Some college preferred

Outils

Computer applications

Description du poste

More than a career... it's a calling! Founded in 1888, Union Gospel Mission of Tarrant County is a united Christian organization and ministry dedicated to providing love, hope, respect, and a new beginning for homeless women, men, and families. UGM-TC is funded entirely by the generosity of the community and offers a residency program for individuals looking to maximize their potential and transition out of homelessness. Through the programs and services provided, individuals develop essential life skills to become independent, productive members of our community. UGM-TC is God’s healthy place to end homelessness one person at a time. Come serve with us!

The position works in a building for MEN ONLY. This position is Full Time and pays $18/hour.

Weekly Schedule is 4/10-hour OVERNIGHT shifts working Saturday, Sunday, Monday, Tuesday from 9:00 pm - 7:30 am.

SUMMARY

The Mission Support Mentor has the primary responsibility of supporting guest operations of Union Gospel Mission of Tarrant County’s (UGM-TC) Overnight Shelter (Neely), Emergency Stabilization (Neely), and Programs serving unaccompanied men.

If you have experience in a customer service environment and want a position where you can make a difference in the lives of others, this role is for you! Applicants with previous experience working in hospitality or retail as a front desk or customer service leader will transition well to this role, as it requires checking people in, working with various computer applications, and most importantly, serving and problem solving for our guests.

WHAT YOU DO:

• Provide check-in service and meet the needs of residents and guests.
• To ensure the safety of UGM-TC facilities, employees, program participants, guests, and visitors, and execution of daily responsibilities in key areas of operations.
• Maintains professionalism and adheres to UGM-TC organizational and department specific Policies and Procedures.
• Exercising appropriate boundaries, the Mentor builds safe, trusting, and respectful relationships with program participants and guests served by applying a trauma informed approach.
• Protects the confidentiality, privacy, and dignity of program participants, guests, and visitors.
• Works in close collaboration with Courtesy Patrol to effectively respond to emergency situations. Provides timely crisis intervention.
• Managing the phone system, demonstrating proper phone etiquette and protocols. Is a resource of knowledge for guests.
• Ensures cleanliness, order, and organization of the front desk area and lobby. Makes certain copies of all front desk forms and documents are regularly replenished.
• Monitors for strict adherence to facility safety and security Policy and Procedure governing authorized access UGM-TC’s premises. Take appropriate actions when program participants and guests found to be in violation of Policy, including lockouts, system flags, and safe and respectful escort off UGM-TC premises as determined appropriate.
• Monitoring courtyards, dorm floors, lobby areas, and all entry and exit points of the Cox and Scott Walker buildings, continuously.
• Monitors for contraband through general observation and personal property searches each time a program participant or guest enters the Scott Walker or Cox building. Conducts drug and alcohol screenings in accordance with Policy and Procedure.
• Scans program participants and guests in and out of the residential program to which he or she is assigned; scans for meals and other on-campus services.
• Completes daily shift reports and reviews Communication Logs and verbally briefs incoming persons of incidents that occurred before the end of her shift.
• Inventory, dispense, and/or properly store consumable items, including cleaning supplies.
• Actively participants in Multidisciplinary Team (MDT) meetings as assigned.
• Submits maintenance requests immediately as maintenance problems are observed or reported.

KNOWLEDGE, SKILLS, ABILITIES, OTHER QUALIFICATIONS

High school diploma or equivalent required. Some college preferred. Experience working with vulnerable adults and children in an emergency shelter environment or long-term supportive housing program. Additionally, the Mission Support Mentor:

• Demonstrates deep understanding of intergenerational trauma and poverty and the impact on adults and children; implements trauma informed de-escalation strategies and techniques focused on avoiding re-traumatization.
• Demonstrates cultural competency through the ability to understand and effectively communicate with individuals from various cultural backgrounds.
• Possesses excellent interpersonal skills and the ability to work well with UGM-TC employees across departments at all levels of the organization, students, and parents.

DISCLAIMER STATEMENT

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

~ As part of the screening process, you may be asked to provide a pastoral reference. Union Gospel Mission of Tarrant County is a Christian organization that seeks to hire people who align with our beliefs in Jesus Christ. We welcome all Christian denominations into the mission. ~

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