Overnight Front Desk & Member Services Specialist

Taymax Group; Palm Coast (FL); Vor Ort; USD 21.000 - 22.000; Vollzeit

Zusammenfassung

Taymax Group is a multi‑unit Planet Fitness franchisee responsible for managing fitness clubs across several states. The role requires greeting members, handling front desk chores, answering phones, signing up new members, and ensuring a welcoming environment.

You will assist in balancing cash drawers and maintaining daily cleanliness, with opportunities to support the Club Manager. Ideal candidates have a customer service background, basic computer skills, and a positive, team‑oriented

Qualifikationen

• Must be 18 years of age or older.
• High School diploma or GED required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Aufgaben

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Maintain the neatness and cleanliness of the club.
• Complete daily tasks within the first hour of your shift and help maintain cleaning lists.
• Perform walk-around and bathroom checks periodically; assist with special cleaning projects.
• Other duties as required.

Kenntnisse

Customer service

Computer basics

Punctuality

Teamwork

Communication

Problem solving

Positive attitude

Ausbildung

HS diploma

Jobbeschreibung

Taymax Group is a multi‑unit Planet Fitness franchisee responsible for managing fitness clubs across several states. The role requires greeting members, handling front desk chores, answering phones, signing up new members, and ensuring a welcoming environment.

You will assist in balancing cash drawers and maintaining daily cleanliness, with opportunities to support the Club Manager. Ideal candidates have a customer service background, basic computer skills, and a positive, team‑oriented