Member Services Associate - Front Desk (Fitness)

Taymax Group; Lake City (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

Taymax Group, LP is a multi-unit Planet Fitness franchisee with 175+ clubs in North America. The Lake City, FL location is seeking a Member Services Representative to deliver exceptional member experiences at the front desk and support daily club operations.

You will greet members, sign up new members, assist with tours, and help maintain a clean, welcoming gym environment while providing friendly, professional service and solving routine questions.

Qualifications

• Must be 18 years or older.
• High School diploma or GED equivalent.
• Customer service background preferred.
• Basic computer proficiency required.
• Punctuality and reliability required.
• Ability to work independently as well as part of a team.
• Positive, upbeat attitude with a passion for fitness.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones, check members into the system, take tours, sign up new members and calculate rates.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate updates to member accounts.
• Respond to member questions and concerns promptly and escalate as needed.
• Maintain neatness and cleanliness of the club, complete daily tasks and cleanings.
• Other duties based on club needs.

Skills

Customer service

Basic computer skills

Punctuality

Teamwork

Positive attitude

Empathy & problem solving

Diplomacy

Education

High School diploma/GED equivalent

Job description

Taymax Group, LP is a multi-unit Planet Fitness franchisee with 175+ clubs in North America. The Lake City, FL location is seeking a Member Services Representative to deliver exceptional member experiences at the front desk and support daily club operations.

You will greet members, sign up new members, assist with tours, and help maintain a clean, welcoming gym environment while providing friendly, professional service and solving routine questions.