Overnight Front Desk & Member Experience Pro

Planet Fitness; Town of Henrietta (NY); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

401K plan

Health benefits (medical, dental, vis

Free Black Card membership

Paid Time Off

Job summary

Planet Fitness is seeking an Overnight Front Desk Associate in Henrietta, NY. The role handles member check-in/out, payments, and delivers friendly service during overnight shifts in a retail gym environment.

Minimum qualifications include a high school diploma and 6 months of face-to-face customer service experience, with fitness background a plus. Benefits include 401K, health coverage and Free Black Card membership.

Qualifications

• 18 years or older.
• High School Diploma or Equivalent.
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate member needs and respond promptly.
• Provide telephone service with complete and accurate information.
• Resolve customer concerns with strong communication and problem solving.
• Maintain club cleanliness during shift.
• Assist customers with payments and receipts.
• Promote products, promotions and benefits to members.
• Answer questions about policies and procedures clearly.

Skills

Verbal communication

Written communication

Multitasking

Problem solving

Initiative

Flexible schedule

Customer service

Team player

Learning mindset

Energetic

Education

High School Diploma or Equivalent

Job description

Planet Fitness is seeking an Overnight Front Desk Associate in Henrietta, NY. The role handles member check-in/out, payments, and delivers friendly service during overnight shifts in a retail gym environment.

Minimum qualifications include a high school diploma and 6 months of face-to-face customer service experience, with fitness background a plus. Benefits include 401K, health coverage and Free Black Card membership.