Overnight Front Desk Associate

Planet Fitness; Town of Henrietta (NY); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

401K plan

Health benefits (medical, dental, vis

Free Black Card membership

Paid Time Off

Job summary

Planet Fitness is seeking an Overnight Front Desk Associate in Henrietta, NY. The role handles member check-in/out, payments, and delivers friendly service during overnight shifts in a retail gym environment.

Minimum qualifications include a high school diploma and 6 months of face-to-face customer service experience, with fitness background a plus. Benefits include 401K, health coverage and Free Black Card membership.

Qualifications

• 18 years or older.
• High School Diploma or Equivalent.
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate member needs and respond promptly.
• Provide telephone service with complete and accurate information.
• Resolve customer concerns with strong communication and problem solving.
• Maintain club cleanliness during shift.
• Assist customers with payments and receipts.
• Promote products, promotions and benefits to members.
• Answer questions about policies and procedures clearly.

Skills

Verbal communication

Written communication

Multitasking

Problem solving

Initiative

Flexible schedule

Customer service

Team player

Learning mindset

Energetic

Education

High School Diploma or Equivalent

Job description

Job Details: Job Location: Henrietta - Henrietta, NY 14623, Position Type: Part Time, Education Level: High School or Equivalent, Salary Range: $16.50 - $16.50 Hourly, Travel Percentage: Negligible, Job Shift: Overnight / Graveyard, Job Category: Customer Service, Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk Associate.

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way.

Hours (Initial training hours may vary as well as when the needs of the facility change.)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday Overnight Hours based on club needs.

Skills

• Excellent verbal and written communication skills
• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making & problem solving skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Team player: ability to work within a team where members depend on each other to get work done.
• Desire to learn, seek new challenges and take on additional responsibilities
• Friendly and Professional able to deal with customers when they are on-site while cleaning is being performed
• Hard working, enthusiastic and energetic!
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older
• High School Diploma or Equivalent
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness (Applicable for Full Time positions)
• Paid Time Off benefits (Applicable for Full Time positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer