Overnight Front Desk & Member Concierge

Planet-Fitness; Bismarck (ND); On-site; USD 28,000 - 36,000; Full time

Job summary

Planet Fitness in Bismarck, ND is seeking a front desk team member to create a welcoming atmosphere for new and existing members. You will greet guests, answer information calls, sign up new members, and guide tours while keeping the club tidy and organized.

The role emphasizes strong customer service, active listening, and diplomacy to handle member inquiries and issues, with shifts spanning four 8-hour blocks. Physical duties may require lifting up to 50 lbs.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Able to lift up to 50 lbs.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle all front desk tasks, info calls, checking members in, signing up new members, taking potential members on tours.
• Facilitate member services issues and forward to Club Manager/Assistant manager as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Job description

Planet Fitness in Bismarck, ND is seeking a front desk team member to create a welcoming atmosphere for new and existing members. You will greet guests, answer information calls, sign up new members, and guide tours while keeping the club tidy and organized.

The role emphasizes strong customer service, active listening, and diplomacy to handle member inquiries and issues, with shifts spanning four 8-hour blocks. Physical duties may require lifting up to 50 lbs.