Overnight Front Desk Leader - Guest Experience and Sales

LBA Hospitality; Goldsboro (NC); Hybrid; USD 20,664,000 - 28,930,000; Full time

Benefits offered by this job

Quarterly bonus

PTO and holidays

401k with Employer Match

DailyPay

Job summary

LBA Hospitality is seeking a front desk professional to deliver courteous guest service and manage daily front office operations at the Goldsboro, NC property. You will act as Manager on Duty during late evenings and early mornings, coordinating with management and other departments to ensure guest satisfaction.

Responsibilities include greeting guests, upselling hotel services, handling reservations, and maintaining financial accuracy at shift end.

Qualifications

• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by taking future reservations and providing recommendations.
• Be aware of potential sales leads and report to the appropriate person.
• Keep housekeeping and other departments informed of special requests and needs.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS; ensure all cash, checks, and departments balance at shift end.
• Maintain a clean, professional lobby and dining area; assist with maintenance tasks.

Job description

LBA Hospitality is seeking a front desk professional to deliver courteous guest service and manage daily front office operations at the Goldsboro, NC property. You will act as Manager on Duty during late evenings and early mornings, coordinating with management and other departments to ensure guest satisfaction.

Responsibilities include greeting guests, upselling hotel services, handling reservations, and maintaining financial accuracy at shift end.