Overnight Front Desk Lead — Shelter & Navigation

Shepherd's House Ministries; Bend (OR); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

401(k)

Health Insurance

Generous Paid Time Off

Job summary

Shepherd's House Ministries' Lighthouse seeks a Front Desk Coordinator to oversee reception across sites, welcome participants, coordinate services, and maintain a safe, organized space that supports health, recovery, and stable housing for individuals experiencing homelessness.

You will supervise Front Desk staff, manage communications, document check-ins and incidents, and collaborate with navigation, volunteers, and leadership to deliver trauma-informed care in a fast-paced overnight shelter

Qualifications

• High school diploma or equivalent; further social services training is a plus.
• Previous shelter or social service experience is preferred.
• Strong interpersonal skills to engage diverse communities.
• Familiarity with trauma-informed care and de-escalation techniques.
• Ability to maintain confidentiality per policies and privacy laws.
• Reliable, punctual, and able to work independently and on a team.
• Basic computer skills including MS Office and data entry.
• Ability to manage phone systems and email effectively.

Responsibilities

• Maintain a clean, organized Front Desk workspace and manage participant flow.
• Provide a welcoming, secure atmosphere and connect participants to services.
• Lead and supervise Front Desk team, including scheduling and onboarding.
• Support implementation of new systems and protocols to improve efficiency.
• Oversee participant check-ins, occupancy data, incident reports, and service outcomes.
• Manage Front Desk operations including phone, mail, donations, and supplies.
• Review and approve Incident Reports for policy alignment.
• Collaborate with Safety Coordinators, volunteers, and leadership to maintain a safe space.
• Carry out additional duties as assigned by leadership.

Skills

Interpersonal skills

Trauma-informed care

De-escalation techniques

Confidentiality

Punctuality

Microsoft Office

Data entry

Phone systems & email

Education

High school diploma or equivalent

Tools

Microsoft Office

HMIS data entry

Job description

Shepherd's House Ministries' Lighthouse seeks a Front Desk Coordinator to oversee reception across sites, welcome participants, coordinate services, and maintain a safe, organized space that supports health, recovery, and stable housing for individuals experiencing homelessness.

You will supervise Front Desk staff, manage communications, document check-ins and incidents, and collaborate with navigation, volunteers, and leadership to deliver trauma-informed care in a fast-paced overnight shelter