Front Desk Coordinator — Nonprofit Shelter & Community Support

Shepherd's House Ministries; Bend (OR); On-site; USD 21,000 - 30,000; Part time

Job summary

Shepherd’s House Ministries in Bend, Oregon, seeks a Front Desk Attendant to be the welcoming first contact at The Cleveland Commons. You will assist participants, staff, and visitors, handle check-ins, and log records in HMIS while maintaining confidentiality and a calm, professional demeanor.

The role emphasizes strong interpersonal skills, data-entry accuracy, and the ability to work collaboratively with diverse teams in a mission-driven nonprofit, supporting safe and inclusive front desk

Qualifications

• Strong interpersonal and communication skills with diverse populations.
• Basic computer skills including data entry and email.
• Ability to maintain accurate records and confidentiality requirements.
• Ability to remain calm and use de-escalation skills in stressful situations.

Responsibilities

• Greet and assist participants, staff, volunteers, and visitors with information and directions.
• Log participant check-ins, manage intake forms, and keep records updated.
• Serve as a communication hub for The Lighthouse, routing inquiries to staff promptly.
• Monitor entry/exit to ensure only authorized people access the facility.
• Distribute supplies (hygiene products, clothing, bedding) as needed.
• Address conflicts at the front desk using de-escalation techniques; involve security when needed.
• Perform general admin tasks: filing, data entry, phones, emails.
• Keep front desk area clean, organized, welcoming.
• Collaborate with staff; attend meetings and training.

Skills

Interpersonal skills

Communication skills

Data entry

Confidentiality

De-escalation

Tools

HMIS

Job description

Shepherd’s House Ministries in Bend, Oregon, seeks a Front Desk Attendant to be the welcoming first contact at The Cleveland Commons. You will assist participants, staff, and visitors, handle check-ins, and log records in HMIS while maintaining confidentiality and a calm, professional demeanor.

The role emphasizes strong interpersonal skills, data-entry accuracy, and the ability to work collaboratively with diverse teams in a mission-driven nonprofit, supporting safe and inclusive front desk