Shelter Front Desk Lead — Navigation & Care Services

Shepherds-House-Ministries; Bend (OR); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary

401(k)

Health Insurance

Generous Paid Time Off

Job summary

Shepherd's House Ministries seeks a Front Desk Coordinator to support the Lighthouse site and broader mission. You will oversee reception, welcome participants, and coordinate with navigation services, case managers, partners, and volunteers to connect individuals with housing, health, and recovery resources.

The role combines administrative tasks with frontline operations in a fast-paced shelter environment, requiring trauma-informed engagement, confidentiality, and strong teamwork to uphold

Qualifications

• High school diploma or equivalent; social services training is a plus.
• Experience in a shelter or social service setting preferred.
• Strong interpersonal skills and ability to engage diverse communities.
• Familiarity with trauma-informed care and de-escalation techniques.
• Ability to maintain confidentiality per policies and privacy laws.
• Reliable, punctual, and able to work independently and with a team.
• Basic computer skills, including Microsoft Office; able to use email and phone systems.

Responsibilities

• Maintain a clean, organized Front Desk workspace and manage lobby activity.
• Provide a welcoming atmosphere and connect participants to services.
• Lead and supervise Front Desk team members, including scheduling and onboarding.
• Support implementation of new systems to improve efficiency and participant experience.
• Oversee participant engagement, check-ins, and service direction.
• Ensure accurate documentation and reporting of check-ins and outcomes.
• Manage call handling, mail distribution, donation intake, and supplies.
• Review Incident Reports for policy alignment and timeliness.
• Collaborate with Safety Coordinators and leadership to maintain a safe environment.
• Carry out additional duties as assigned by leadership.

Skills

Interpersonal skills

Trauma-informed care

Confidentiality

Data entry

Microsoft Office

Phone systems

Team collaboration

Education

High school diploma or equivalent

Social services training (advantage)

Tools

HMIS data entry

Job description

Shepherd's House Ministries seeks a Front Desk Coordinator to support the Lighthouse site and broader mission. You will oversee reception, welcome participants, and coordinate with navigation services, case managers, partners, and volunteers to connect individuals with housing, health, and recovery resources.

The role combines administrative tasks with frontline operations in a fast-paced shelter environment, requiring trauma-informed engagement, confidentiality, and strong teamwork to uphold