Overnight Front Desk Lead & Night Auditor

Residence Inn; Montgomery (AL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Job summary

Ascent Hospitality is seeking a Night Auditor for a hotel front desk role in Montgomery, AL. Responsibilities include balancing daily accounts, welcoming guests, handling check-ins/outs, processing payments, and maintaining guest records.

You will answer inquiries, schedule wake-up calls, and assist with bookings while ensuring policy compliance. The position requires strong communication, organizational skills, and comfort with computers and office equipment.

Qualifications

• High school education or equivalent is required. Some college preferred.
• Six (6) months related experience or training preferred.
• Must be able to work in team environment, but will most often work independently on shift.

Responsibilities

• Balancing the accounts from day shift
• Welcome guests upon their arrival and assign rooms
• Manage front desk activity and handling guest check-ins and check-outs
• Inform customers about payment methods and verify that I.D. and payments method match
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Ensuring customer satisfaction by scheduling wake-up-calls and other guest requests
• Respond to guest complaints in a timely and professional manner
• Creating invoices, bills and checks for vendors, employees and contractors
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end-of-day activities have been successfully executed
• Answering calls and queries related to potential booking
• Provide information about our hotel, available rooms, rates and amenities
• Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time
• Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.
• Maintain knowledge of standards and company policies
• Completes the computerized audit function for the hotel at the end of the business day. This includes recording the daily financial transactions, e.g. telephone charges, food and beverage revenue, and posting credit card charges.

Skills

Communication

Organizational skills

English proficiency

Computer literacy

Office equipment

Team player

Discipline and time management

Education

High school or equivalent

Some college preferred

Job description

Ascent Hospitality is seeking a Night Auditor for a hotel front desk role in Montgomery, AL. Responsibilities include balancing daily accounts, welcoming guests, handling check-ins/outs, processing payments, and maintaining guest records.

You will answer inquiries, schedule wake-up calls, and assist with bookings while ensuring policy compliance. The position requires strong communication, organizational skills, and comfort with computers and office equipment.