Night Audit & Guest Experience Lead

Lodgco Hospitality; Traverse City (MI); On-site; USD 19,286 - 24,796; Part time

Benefits offered by this job

Career development & training

Paid time off

Travel and hotel discounts

401(k) with company match

Bonus potential

And more!

Job summary

Lodgco Hospitality is seeking a part-time Night Audit Associate for the Courtyard by Marriott in Traverse City to ensure smooth front desk operations during the 10pm–6am shift and deliver courteous guest service.

You will check guests in/out, handle cash, prepare daily reports, and support hotel operations, safety procedures, and loyalty programs while maintaining the highest standards of hospitality.

Qualifications

• 1–2 years of hotel experience is a plus.
• Strong customer service and communication skills.
• Ability to handle guest inquiries and resolve issues professionally.

Responsibilities

• Perform guest registrations (check-ins & check-outs), room assignments, and special requests.
• Understand daily hotel operations, policies, procedures, and internal rules.
• Know guest rooms, locations, amenities, features, and all other services offered.
• Know room rates, packages, discounts, and promotions.
• Email daily reports to accounting office.
• Answer phones, handle mail, and take messages.
• Assist guests with problems and questions; ensure all guest problems are resolved.

Skills

Guest service

Front desk operations

Cash handling

Communication (verbal & written)

Time management

Problem solving

Leadership

Job description

Lodgco Hospitality is seeking a part-time Night Audit Associate for the Courtyard by Marriott in Traverse City to ensure smooth front desk operations during the 10pm–6am shift and deliver courteous guest service.

You will check guests in/out, handle cash, prepare daily reports, and support hotel operations, safety procedures, and loyalty programs while maintaining the highest standards of hospitality.